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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randy Bonneau

July 13, 2024

5  out of  5 rating by Randy Bonneau
"I have been with this agency for 30 years. Beth and Kathy have been there the entire time. I’ve had nothing but stellar service and results. I just cannot say how happy I am and secure I feel being with a hometown team that has my back. Nowadays, people jump ship and shop around for insurance. You get what you pay for. Dad always had State Farm. I wouldn’t dream of using a different company. Thank you, Beth and Kathy for taking such great care of us!❤️"
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Melinda Segal

June 30, 2024

5  out of  5 rating by Melinda Segal
"This office has held both our Auto and Homeowners Insurance for many, many years. The level of customer service they provide no longer exists in the business world and we are more than grateful that they still stand by and support their clients to insure they get the highest level of service possible. I met Kathy the day I walked into that office to get our homeowners and auto policies switched from an office that would not respond to phone calls or back us up when we needed support from our Agent. From that day on, we have had full confidence that if we needed any assistance whatsoever, she (or in her absence anybody in the office) would be there willing and able to go above and beyond to make sure our concerns were addressed and questions answered. We have never been let down by this office and we know we never will. They actually do care about their clients and assure that they are treated fairly. We got a phone call on the weekend from Kathy, after our home was struck by a tornado, to see if there was anything she could do for us or if there was anything we needed. Now that is customer service that again, no longer exists. We have nothing but praise for this office and am grateful for the day we transferred all of our policies to them. If you are looking for an Agent that will stand beside you, respond to phone calls and e-mails, deal with contractors that don't perform the quality of service that this office feels their clients deserve, then please do not hesitate to contact the State Farm office of Chad Watts in McKinney, TX."
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Sharon England

April 25, 2024

5  out of  5 rating by Sharon England
"Love the staff at Chad Watts SF Agency. They are very knowledgeable as they have worked there for many, many years. They always answer the phone and respond quickly to my questions, and insurance needs. Kathy always, always goes out of her way to help!!!!!!!!!!!!"
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Bill Bass

March 20, 2024

5  out of  5 rating by Bill Bass
"What a great team. Beth and Kathy are always quick to get a claim started and resolved. Just recently had a window broken in my truck by a vandal. Stopped by and talked to Kathy. She started a claim and contacted a local auto glass repair shop they had good customer reviews from. Two hours later I had a new glass installed and all glass shards vacuumed out of the back seat and floorboards. Have been with State Farm for over 30 years for home, auto, land, and RV. Have had many claims over those years and all have been handled quickly and very satisfactorily. They often make suggestions on ways to save money and/or time. Never any concern about fighting for a claim. Would never go any where else."
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Philipp Slivko

March 19, 2024

5  out of  5 rating by Philipp Slivko
"Neil took care of me immediately. I needed coverage immediately and he not only made sure I’m covered on the same day but also gave me the best rate compare to everybody else."
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Layce Westbrook

February 23, 2024

5  out of  5 rating by Layce Westbrook
"This team is amazing! I was having an issue with my adjustor, and Kathy and Beth really stepped in and made everything better. They are always super friendly and so helpful. Thank you so much for all your hard work! I appreciate y'all:)"
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Lisa Hardcastle

November 4, 2023

5  out of  5 rating by Lisa Hardcastle
"The team and agency at StateFarm McKinney are the best! We have been with them for over 20 years and have no intention of ever go somewhere else no matter the cost, or savings!"
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Michelle White

October 6, 2023

5  out of  5 rating by Michelle White
"I love my State Farm Agent Chad Watts. I have my auto, home and life with them. I have been with State Farm over 25 years. I have always been please with all the staff of my State Farm Agent office. The the way they have helped me handle my business throughout the years. Especially Kathy in the office, always so helpful. I called in tears this week and she is always so reassuring and helpful. I am so thankful for you all! Thank you"
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Veta Smith

October 4, 2023

5  out of  5 rating by Veta Smith
"This office is amazing! The staff are friendly, professional, and knowledgeable about my policies and all my insurance inquiries. I called for a claim on my vehicle and immediately had my coverage information and the steps I needed to take during the call. It was a smooth process with my claim. No delays at all. No anxiety! I cannot recommend this office enough."
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Nat Him

August 28, 2023

5  out of  5 rating by Nat Him
"Agent Kathy always takes care of everything I need and requesting. She makes the process easy, efficient, and informative. Thank you Kathy for always providing great customer service and relationship. You guys have me here till the long run from now on. Thank you guys!"
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Armon Habibi

August 18, 2023

5  out of  5 rating by Armon Habibi
"The whole team at Chad Watts State Farm is great! Neill, Beth, and Kathy always go above and beyond to make sure your questions are answered promptly. Going to recommend them to everyone."
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October 18, 2022

5  out of  5 rating by Azwell
"Very informative! Broke down each detail with excellent and easy to follow information. Friendly, quick, and very professionally done."
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Frisco “pdiddy” Kid

September 13, 2022

5  out of  5 rating by Frisco “pdiddy” Kid
"Beth is so thorough on all our insurance needs and requirements that it would be very very hard to find an agent better than Chad Watts!"
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Charlie Morris

August 11, 2022

5  out of  5 rating by Charlie Morris
"Chad and staff are the best!"
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Arbaaz Mandlik

August 10, 2022

5  out of  5 rating by Arbaaz Mandlik
"Quick and easy application over the phone! Rates are really low too!"
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Adam Glover

August 10, 2022

5  out of  5 rating by Adam Glover
"Super nice people. Willing to listen and get you the best price available."
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Alexandra Johns

July 21, 2022

5  out of  5 rating by Alexandra Johns
"Reid has been so helpful!"
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Misty Dillard

July 14, 2022

5  out of  5 rating by Misty Dillard
"Very professional and courteous service. If you need something just call and they will call or email or text you back . Thank You so much !"
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Diana Bonneau

July 1, 2022

5  out of  5 rating by Diana Bonneau
"We have had our homeowners and car insurance with this office since 1993. Kathy and Beth have always taken such great care of us!"
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Cristian Sanchez

June 17, 2022

5  out of  5 rating by Cristian Sanchez
"Neil was very knowledgeable and provided excellent costumer service!! Recommend!!"
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Rob Falbo

May 19, 2022

5  out of  5 rating by Rob Falbo
"I briefly went to Dallas and wanted to bring State Farm with me, I called Chad Watts and their service and transition was amazing. Not only his service but his team was always available and welcoming."
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David Douglas

May 16, 2022

5  out of  5 rating by David Douglas
"I have been with State Farm for 25+ years in three different states. Reason being is that it has always been a predictable experience of a local presence and a true name-brand insurance company. In the 15 years I have been in North Texas - I have had teenagers become drivers, a couple of fender-benders as well as hail storms and new roofs. What I found is that Cathy & Beth have not only been there for guidance and insight but also the best way to navigate the waters within State Farm. They truly are the best!"
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Titas Chakraborty

May 10, 2022

5  out of  5 rating by Titas Chakraborty
"I got the best deal for my car and home insurance. People are very friendly and helpful. Highly recommend !!!"
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Craig Kee

April 26, 2022

5  out of  5 rating by Craig Kee
"Outstanding experience! Beth (Elizabeth) and Kathy are why we've kept State farm for over 20 years first at Walt Oyler and then Chad Watts! They will take calls to start claims, follow up on issues we are having, and tracking down problems with either the insurance adjusters or the shop/company completing the work for the cars or the house. We had a frozen pipe burst in during the freeze in 2020 that flooded the entire downstairs. They helped us throughout the process from claim to changing adjusters to discussing contractors to calling and poking contractors to finish work. Our first thought when we have an insurance question is "Call Beth/Kathy and see". :-)"
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Naveen Babu Kodiganti

April 12, 2022

5  out of  5 rating by Naveen Babu Kodiganti
"Neil Christian helped me get the best rate and coverage for my brand new Tesla. I highly recommend. + Staff is very professional with great customer service"